Interpreter Services

Raleigh Neurology Associates will take reasonable steps to ensure that those with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs, and other benefits. All interpretation services will be provided at no cost to the patient.

This access includes communicating information provided in vital documents, including but not limited to:

• Waivers of rights
• Consent to treatment
• Financial forms
• Insurance benefit forms

We are proud to partner with AMN Healthcare (formerly Stratus/InDemand), a video on demand (VOD) technology, to ensure we are best able to serve all our patients in the most meaningful manner possible.

Language assistance will be provided through use:

• Technology and telephonic interpretation services.
• Competent bilingual staff
• Formal arrangements with local organizations providing interpretation or translation services where deemed necessary depending on the medical service being provided

Some LEP persons may prefer or request to use a family member or friend as an interpreter. However, family members or friends of the LEP person will not be used as interpreters unless specifically requested by that individual and after the LEP person has understood that they have been offered an interpreter at no charge.

If the LEP person chooses to use a family member or friend as an interpreter, issues of competency of interpretation, confidentiality, privacy, and conflict of interest will be considered. If the family member or friend is not competent or appropriate for any of these reasons, competent interpreter services will be provided to the LEP person.

Children and other clients/patients/residents will not be used to interpret, in order to ensure confidentiality of information and accurate communication.